We have stayed a few times now and love the hotel. It’s spotlessly clean, extremely comfortable and in a perfect location.
Sharon
September 2024
It's a beautiful hotel in a terrific location. They've kept historic touches like the wooden room doors and bathroom fixtures. Most staff was friendly. I was in line early for an event in the gardens and one of the hotel managers (I believe) encouraged me to buy food and drink tickets inside before the show and when he saw me inside later, he wished me a good time at the event. The ticket sellers were kind. Front desk staff were efficient and professional if not overly friendly. A man (some kind of security?) questioned why I was on the grounds about 2 hours prior to gates, making me feel uncomfortable. I was clearly not homeless (wearing a dress) and I was near the gate for the GA event so that should have been obvious. The lobby is large and comfortable with lots of seating. I greatly appreciated the text message advising me that my room was ready prior to expected check-in time!
Jackiandre
August 2024
The view was amazing and the hotel is a great historic location, which was very neat to walk through and explore. The staff sent us a dessert and fruit plate for our anniversary, free of charge, which was very nice gesture and added to our guest experience. The pool area was clean and the hot tub was actually hot, which we enjoyed.
Thompson
September 2024
Central location,close to all amenities and family who live close by.Suited us because although visiting family we wanted comfort and independence.A place we’ve wanted to stay at on previous visits and so it was good to live a little dream.
Dorothy
August 2023
The breakfast was great. Loved the history and the snack for our 40th anniversary
Glen
August 2024
Paid for parking and there was none so they kindly removed it from our bill. Also we got an extended check out until 1230 at no additional cost. Also the food in the lounge and restaurant were 5 stars! Will stay again
Lindsay
April 2024
This is one of the great railway hotels and should not be missed. We were lucky enough to be up graded to a king room with river view and wet so grateful as it was lovely. Very comfortable room , large and well appointed with great river views. Easy walking distance to all down town and great walks along the river.
Harry
May 2024
I love the Bess. The staff are exceptional, the building beautiful and central and the spot on the river outstanding.
Kelley
June 2023
The hotel itself is beautiful, the rooms are old and usual, the beds were comfy but it was very basic. The option for breakfast was not to the level of Marriott, very primitive and expensive choices. The company should invest more if they want to keep this hotel
Areej
December 2023
Downtown location close to Midtown and restaurants. Would be great in summer to walk along river path. Nice furnishings and toiletries in room.
Alyssa
April 2024
Reservations:
+1-833-728-2041